Why Are Our Prices So Competitive?
Similar to other online-only companies (travel agencies, low-cost flights, car insurance, computers, etc.), CicloTEK offers more competitive prices than traditional retail stores. As manufacturers and direct importers, we avoid stages in the sales network (sales agents, retail markup, etc.), thereby reducing costs.
In addition to competitive prices, our customers enjoy other benefits: fast home delivery and a 2-year after-sales warranty for all our products. Online shopping also offers convenience with easy navigation on our website and inquiries via email.
---
How to Buy Products in the Store
If you know exactly what you are looking for, simply type the keyword into the search bar (e.g., charger or battery). You can also find products through the vertical menu bar by categories.
Once your order is complete, you will be asked to register on the website. From that point, you have access to your account, order status, and additional information.
Orders are only processed for countries within the EU. Orders are not accepted for non-EU countries or Latin America.
---
Shipping Details
Orders are shipped by express courier within approximately 1-2 days (around 7 days for the Balearic Islands and Europe). Upon shipping, you will receive an email with the tracking number, allowing real-time tracking of your package.
All shipments are insured against loss or damage. To use the insurance, report any damage to the courier upon receipt. Regardless of the packaging condition, any damage, missing pieces, or similar issues must be reported within 24 hours of receiving the package. Requests made after this period will not be accepted. We only ship to mainland Spain, the Balearic Islands, and EU countries. We do not ship to Ceuta, Melilla, the Canary Islands, or Andorra.
---
Shipping Costs
Globetek partially covers shipping costs. Shipping starts at €9.95, and the cost varies depending on the destination (mainland, islands, or EU).
---
Is Payment Secure?
Yes, you can pay in two secure ways:
Bank Transfer or Deposit: Upon confirming your purchase, the bank account details for the transfer will appear. You can make the transfer through your bank’s secure website or any branch. You can also make the deposit directly at any “La Caixa” branch, in which case we will immediately receive the deposit receipt.
Credit Card: The financial transaction is conducted on the bank’s payment server, and your card information is encrypted via SSL protocol to ensure data confidentiality. Globetek Universal S.L. does not receive your bank card information, as it is sent directly to “La Caixa,” which will process the payment and notify us of the transaction. Paying by card often allows financing options.
---
Can Products Be Returned? How to Request a Return
Within 15 days, inform us of your intention to return the purchased product. To request a return, log in to the website and go to My Account >> Incidents:
The product must be completely new and unused. The packaging must be in perfect condition and include all accessories.
The customer is responsible for return shipping costs. If arranging a courier is an issue, we can provide our transportation service at the applicable rate.
Products ordered directly from the manufacturer cannot be returned.
---
Product Warranty
All our products have a 3-year warranty according to current legislation. The warranty covers any manufacturing defects or malfunction. Damage from improper use, wear, or aesthetic elements are not covered. Batteries, chargers, and certain electronic components classified as consumables have a 6 to 12-month warranty, depending on the model.
If the product is used for commercial, industrial, rental, or promotional purposes, the warranty is 6 months from the purchase date for all product elements. If sold to a business or self-employed person, it is understood the product is for commercial/industrial use, and the warranty will be 6 months from the purchase date. Products used in sports competitions, extreme off-road, exhibitions, stunts, or uses beyond normal use are excluded from any warranty.
In case of an issue, contact Globetek via the following form: My account >> Incidences. You must be logged in to open an incident.
Once the form is received, the technical service will provide further instructions:
- Necessary adjustments will be indicated.
- Replacement parts will be sent if applicable.
- You may be asked to send the product to our workshop for repair.
During the first 6 months from the sale date, if the repair is covered by the warranty, Globetek Universal S.L. will cover shipping costs (mainland Spain only). Shipping must be organized and authorized by Globetek Universal S.L. No packages will be accepted with unpaid shipping.
If the product is determined to have no manufacturing defect but simply needs an adjustment due to user inexperience or lack of maintenance, the customer will bear shipping costs, as well as the cost of the repair if applicable, based on an estimated budget.
---
Product Packaging
Regardless of who covers shipping costs, the customer is responsible for sending the product with secure packaging. Globetek will not be held responsible for damage caused by poor packaging, whether for warranty service or returns.
---
Errors or Omissions
We take all possible measures to prevent errors or omissions in prices and descriptions:
- If a pricing error is found on a product you ordered, we will contact you as soon as possible to inform you of the correct price. If we are unable to reach you, the order will be canceled. You may cancel the order, and if already paid, you will receive a full refund, including any reimbursement fees.
- If a description error is found, we will contact you as soon as possible. You may cancel the order, and if paid, you will receive a full refund, including any fees. If the order has already been delivered, you may cancel it and receive a full refund.
---
How to Contact Customer Service
Our team is available to assist you:
- By email: contacto@globetek.es
- By phone at +34 983 66 66 30 (Monday to Friday, 9:00 a.m. to 1:30 p.m. and 3:30 p.m. to 5:00 p.m.)
Customer Service handles questions about products, orders, payments, delivery, warranties, etc. We typically respond to requests on the same day. For requests received by email on weekends or holidays, we will respond the next business day. We recommend using email for the most reliable and fastest service.
English GB
Español