General
We accept no liability (to the fullest extent allowed by law) for the accuracy of information contained on the website or related adverts, which may contain technical inaccuracies or typographical errors. However, this provision does not affect your statutory rights and remedies.
If we are responsible of any error in description, we will give you the chance to cancel and return the order and refund you full amount paid, including any shipping cost involved.
Prices
All prices include 21% VAT (Spain). If you are a EU based company, and you have a valid intra-comunitary TAX ID, we can supply you the goods without VAT. Please note that shipping address must be the same as billing address.
Payment:
We accept the following payment method:Shipping:
- Bank transfer: We will email you our bank details together with the order confirmation. Please, note that bank transfer might take 48h. to arrive to our bank.
- Credit Card: We accept all credit cards with our secure payment provider (Caixa Bank). Latest technology is used to protect your credit card information. Your data will never be shared with us or other companies. Please note that confirmation codes might be sent to your mobile phone to check identity.
All items are in stock unless stated otherwise. Once payment is confirmed, we will ship on 24 h. You will automatically receive a tracking number for easy follow of your shipment on internet.
Shipping to EU countries takes from 72 to 96 hours to complete. We use DHL shipping services.
If you detect any damage due to transportation, please contact us immediately. Items are insuranced only if any report is made on the next 24 hour upon reception. We will supply you a new item or the replacement part, at our discretion.
Warranty
All items are covered by the following guarantee:
- Motors and electronic components: 3 year.
- Batteries and battery chargers and other consumable items: 6 months.
Warranty covers manufacturing defects only. Use, abuse or normal wear and tear are not covered. Warranty covers product only, shipping cost must be covered by user. For any technical support question, please contact us here.
Liability and collateral damage
Due to the nature and use of this products (DIY or Do It Yourself), customer must have enough technical experience and skills for installation. Customer should check local regulations about the use of e-bikes and similar vehicles. We accept no responsibility on consequences derived the use of malfunction of the items supplied.
Cancellations and Returns
You can give notice of your intention to return your purchase for a refund within 7 working days, commencing the day after delivery. Postage costs of returning the item to ourselves is to be covered by you and we strongly urge you ensure that your chosen postage method is insured and that you request a signature upon delivery.
If you like, you can purchase from us “shipping cost”, and we will take care of your shipments back to us.
Items will only be accepted if we have issued you with a returns number which must be clearly stated on the outside of the package you send. The item be returned must be in an UNUSED AND UNOPENED condition. It will be at our discretion to refund a percentage of the purchase price for any item deemed damaged because you have not taken reasonable care of the goods. ALL REFUNDS ARE PROCESSED within 30 days - it is our aim to get your money refunded back to you as quick as possible.
